rebel Werribee

Went yesterday to purchase a cross trainer, Just wanted a bit more information about the cross trainer that was on display. So walked into the store it was very quite, so I got onto the crosstrainer for about 5 minutes looking and trying it out. Noticed two staff members just talking to each other. So I went to the front counter and asked one of the ladies there could someone help regarding the cross trainer. She did not seem interested one bit in what I said, She said the guy at the back of the store can he can help, I said which guy, She said the guy wearing the black top. Im thinking to myself don't all rebel employees wear wear black tops. So we just walked out and went to the point cook store which they very helpfull. Went to the front desk and they called someone straight away. Unfortunately the episode we had at WERRIBEE plaza put me off Rebel sport. We have been shopping there for a very long time. We ended up going to another retailer and purchased a cross trainer there.

Went today (Black Friday), I didn’t catch the ladies name but she was working in the shoe section. She probably had about 3 or 4 other people wanting to try on shoes of all different sizes and, while it was busy and probably a lot, she was great - super friendly and helpful. She provided great and quick customer service. The team at the front area were also super friendly :) would definitely return.

Well priced for the quality of the goods. There is plenty of stock available with the goods being sold. Generally more expensive than Kmart or Big W. Wish they had 15c bags in store if you forgot your bags or if your bags are full from the full on shopping done at the plaza. If 15c is not ideal for the company to sell a bag, maybe introduce a paper bag at like 30c. $1 is a bit much for a levy, however if you have no reusable bags, $1 is fine. But I have too many shopping bags. Staff are friendly

Excellent customer service provided by Andrea M at Pacific Werribee store. I bought a pair of walking shoes today. Was really confused which one to pick and Andrea helped me understand the different types of shoes and provided guidance in selecting the best fit. The way she attends multiple customers at the same time is commendable. The store usually gets very busy from mid day onwards. If you want to leverage Andrea’s expertise to the utmost, visit the store early as soon as it opens when there is less crowd.